By Darren Moffatt

March 30, 2020


A message from our CEO 

Due to the coronavirus pandemic, we want to inform all our clients and colleagues that Seniors First continues to serve its clients as before. 

Reverse Mortgage Loans Are Still Available 

Seniors First lending partners are part of the banking industry and so are considered essential businesses and remain available to serve you. 

Reverse mortgage rates are available from 5.15% and our lending partners can help you unlock your home equity to top-up lost share or superannuation income, possible future health expenses, and provide you peace of mind with access to funds at call. 

Seniors First Representatives Are Available Online 

To do our part to slow the spread of the COVI-19 virus, we are taking precautions to avoid close contact. All home visits have been cancelled until further notice. 

Our reverse mortgage brokers can provide you reverse mortgage advice through online access only. 

We are happy to answer your inquiries through a 100% remote solution (phone calls, email, or video conferencing). 

Your Reverse Mortgage Brokers Are Here to Help 

If you are a current client and you have a circumstance that would require emergency access to information, please contact your local branch representative and ask for assistance to determine the best option for the situation. 

If you are not able to talk with your branch, Seniors First Customer Service is available Monday to Friday from 9 a.m. to 5 p.m. Call us on 1300 745 745. 

We Want to Reassure You 

Seniors First is here for you in these challenging times. We will continue serving the needs of customers while considering the safety of our colleagues and the Australian public. 

Thank you for your patience and understanding as we remain on high alert to keep track of the situation and implement needed changes to ensure continuity of service during these uncertain times. 

We’ll continue to update you through email, Seniors First website, and our social media channels.

Thank you for your ongoing trust in us. 

Darren Moffat





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